On order of our products we require a 20% deposit of the total cost. This will add you to our schedule of works, when we are due to start production we will contact you to confirm all the information you have provided us with is correct, we will then take the remaining balance from you, we will the manufacture the products and arrange for delivery to be made. No products will leave our workshop until paid for in full.
All of our products are bespoke and are made to the dimensions, style and specification you have provided us with, we will always contact you to check all details before we manufacture your order.
As all our products are bespoke it is impossible to give an accurate delivery date, this can change depending on complexity of orders, work load, we will try where possible to give you an approx delivery date but we cannot guarantee this date.
When your products are ready for despatch we will contact you to make you aware. The products will be collected form us then delivered by a 3rd party which we have no control over, we cannot take any responsibility for any damage or delay caused by the 3rd party.
Once we have received a deposit from you your order will be placed into our schedule. If you then wish to cancel the order before the order has started to be manufactures we will reimburse the deposit less an administration fee of 20%. As soon as we have confirmed all details with you and have taken the balance we can offer no longer offer a refund, this is due to the products being supplied are all bespoke and are not suitable for resale to another customer.